Payment Services for
Healthcare Professionals


What DOCPAY Is  Frequently Asked Questions 

THE QUESTIONS

1. How much does this service cost me?

2. How much will the patient pay in fees?

3. Are there any fees charged when a payment is declined?

4. I thought a merchant could not charge extra for card transactions. How is this allowed?

5. How does this work? Will it slow down my staff?

6. Will DOCPAY freedom automatically post the payment into my practice management software?

7. Can any type of merchant use DOCPAY freedom?

8. Does enrolling in DOCPAY freedom mean I have to surrender my old merchant processing account?

9. How do I enroll and get set up on DOCPAY freedom?

10. What type of equipment is needed and what is the cost?

11. Your sales material mentions the DOCPAY freedom agreement also includes a free enrollment in the DOCPAY recurring payments service. What is that?

12. What kind of training and support is provided?



THE ANSWERS

1. "How much does this service cost me?"
The practice pays only $29.95 per month which is automatically debited from your bank account each month. THAT'S IT! There are no other fees added on. No signup fees, no statement fees, no annual renewal fees, no PCI compliance fees. All you pay is $29.95, even if you process over $100,000 a month in card payments!

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2. "How much will the patient pay in fees?"
If a MasterCard, VISA or DISCOVER card payment is $60 or less, then they will pay $2. If the payment is $60.01 or greater then they pay 3%. If the payment is made using American Express, the fee is 3.5% plus $1.50 regardless of the payment size.

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3. "Are there any fees charged when a payment is declined?"
No. However, if a patient contacts their card company, complains that the charge was not authorized by them and has the payment reversed (charged back), then the original payment amount credited to your office is reversed and a $25 chargeback fee is applied.

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4. "I thought a merchant could not charge extra for card transactions. How is this allowed?"
When you use DOCPAY freedom, you, the merchant, are not charging extra for the card processing. You will never receive any of the money the patient pays to utilize the card processing service. Instead, the card processing gateway is the one charging the patient a fee for using their services. This is similar to the model that is used when you purchase movie tickets online. The company that provides the ticket ordering service charges a service fee that is in addition to the movie ticket.

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5. "How does this work? Will it slow down my staff?"
The card is swiped either through a card terminal or a USB connected card swiper just as you do now. Our software automatically creates two transactions, one for the payment to you and one for the fee. For example, if a patient is paying you $100, then a $100 transaction payable to your practice is created and a $3 payment payable to the processor/gateway we use is created. The steps your staff goes through are essentially the same as if the transaction were going through your old processor.

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6. "Will DOCPAY freedom automatically post the payment into my practice management software?"
Unfortunately, no it can't at this point. However the slight inconvenience of having to post the payment into your practice management software is MORE than offset by the thousands of dollars you'll save each year by no longer paying processing fees.

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7. "Can any type of merchant use DOCPAY freedom?"
No, not at this time. This may change in the future, but for regulatory reasons, DOCPAY freedom is limited to use by healthcare service providers. The key term there is "service". For example, if a medical spa provides both services and retail products for sale, only services can be paid for through the DOCPAY freedom plan, not retail products.

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8. "Does enrolling in DOCPAY freedom mean I have to surrender my old merchant processing account?"
No, if you want to keep your old account you are welcome to do so. Of course, you'll still have to pay that processor their monthly fees even if you are not actively running card payments through them.

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9. "How do I enroll and get set up on DOCPAY freedom?"
DOCPAY will provide all the necessary paperwork to be completed. There are several agreements that must be signed. You will also have to provide a copy of the drivers license of the primary owner of the practice, a copy of a voided check from the practice bank account and a copy of the practice's business license. Once the paperwork is received and processed, DOCPAY will notify you.

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10. "What type of equipment is needed and what is the cost?"
You don't have to have any equipment. A secure web site is provided where the card and payment information can be quickly typed in. However you'll find it far more convenient to "swipe" the card through a terminal or card reader than to manually type in the card information. Two types of card capture devices are available. The least expensive ($75 per device) is a card reader that is attached to the USB port. The other option is a Verifone terminal ($215 per device) that can attach to either a telephone line or ethernet network cable.

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11. "Your sales material mentions the DOCPAY freedom agreement also includes a free enrollment in the DOCPAY recurring payments service. What is that?"
DOCPAY offers a recurring payment plan service that is totally free to the practice (no monthly fees and no card or ACH processing fees). Like with DOCPAY freedom, the processing fees are paid by the patient. DOCPAY also offers an optional online payment portal that allows a practice to easily add a "Pay my bill online" button to the practice web site.

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12. " What kind of training and support is provided?"
DOCPAY freedom is supported by our payment gateway provider. Phone support on DOCPAY freedom is available from 8 AM to 5 PM Mountain Std Time. DOCPAY payment plans toll free phone support is available from 9 AM to 5 PM Central Std Time and free online training sessions are available every week.

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ENROLL in DOCPAY freedom