1. I thought that only large companies could afford to take payments on the Internet.
That used to be the case. But with DOCPAY Online, even a small medical or dental practice can easily afford this convenience. The cost is low. There is a web payment gateway fee of only $10 per month. The only other cost is a small 'per transaction' fee which may be paid by either the patient or the practice (your choice).
2. I don't have a web site. How can I take payments on the Web?"
We provide a personalized web-based payment site for you. You don't have to be technical or know anything about putting things on the web to participate. If you already have a web site, we can give you simple instructions for having your web programmer add a "Pay My Bill Online" link to your existing web page.
3. How will my patients know to pay online?
Either place a line on your monthly statement that says, "Save a stamp - pay your bill online at www.docpay.com/___YOUR PRACTICE NAME___" or stuff an insert in your statement that tells them about the new payment option. Of course they also know they can pay online when they see the "Pay My Bill Online" button on your website.
4. If I already have a web site, can I accept payments through it?
Sure! If you already have a web site, we can provide you with the instructions on how to add a "Pay my bill online" button to your existing site. The patient clicks on the button, which takes him to our payment site. Once the payment is complete, the patient is sent back to the home page on your own web site.
5. How will my office know a patient has paid and receive payment?
DOCPAY will email you a notice each time a payment is received so you can post it against a patient's account. DOCPAY will electronically credit your account as soon as it clears the bank (several days later). The patient is also emailed a payment receipt as soon as the payment is entered. A list of payments made online is also available on the secure DOCPAY web site.
6. What payment types are allowed?
Either electronic checks (ACH) or card payments are accepted. Card payments can be made using MasterCard, VISA, Discover and American Express credit or debit cards. At your option, patients can also have the choice of entering a Split-Payment. In that case the patient pays part of the balance immediately and the remainder is collected automatically in the next several months. Most practices limit Split-Payments to the down payment and up to 3 additional monthly payments.
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8. How much does DOCPAY online cost?
There is a $10 monthly fee. This fee is discounted if you enroll in the DOCPAY Bundle (includes payment plans, ConfiCheck and DOCPAY Online) or if you enroll 3 or more offices. The transaction fee can be paid by either the patient or the practice (your choice). Most practices elect to have the patient pay the fee if they choose to pay by card and the practice picks up the fee if they pay by ACH. This way the patient has at least one option to pay without a fee and the practice doesn't have to pay the more expensive card fees. The transaction fees are $1.50 for electronic check payments and $1.50 plus 3% for card based payments.